Our Service

The Standards Commission aims to serve the public interest and maintain confidence in the ethical standards framework. We recognise that a key element of achieving our aims is to listen to those who are, or have been, affected by the work that we do and, in turn, the service we provide.

Please do not hesitate to contact us if you have any queries or suggestions about our work and/or the ethical standards framework.  

If you have dealt with the Standards Commission, we would welcome feedback on your experience, whether it was good or bad.  We wish to learn from feedback and will use any information you provide to seek to improve our services.    

We are committed to:

• giving those affected by our work the opportunity to comment on the service the Standards Commission provides, including our policies and procedures;
• listening to your comments;
• responding to complaints in a timely and helpful manner; and
• using feedback to inform changes and improvements, as appropriate, so that we deliver a better service.

The Standards Commission's Service Charter can be downloaded as a pdf.

The Standards Commission has produced a list of  Key Performance Indicators across a range of its activities and this can be downloaded as a pdf.

Downloads
	Standards Commission Service Charter 2022 v1 26th July 2022 Download PDF
	Standards Commission Key Performance Indicators 2023 v1 24th November 2023 Download PDF